CudaMail Frequently Asked Questions

Here are some of the most frequently asked questions that we receive. If you have any other questions that aren't addressed here, feel free to contact us. If you are a domain manager for a domain that we are filtering, you can use the Support Form here.

Pre-Sales

Our hours for tech support are 8AM to 5PM MST, however we monitor the service 24 x 7 and have staff on call to respond to any issues. Additionally staff are notified if a support question comes in after hours from our website. After initial setup and testing most customers have very few questions and support concerns.

Category: Support

We do not charge for CudaMail-related technical support. Our toll-free support number 1-877-386-3763.

Category: Support

Here are a few client examples

To obtain it from your client it’s best to refer to your product’s documentation, but we’ve gathered a few examples as a convenience for you:

Microsoft Outlook Express 5 and 6
  1. Click the File menu.
  2. From here, choose Properties and then the Details tab.
  3. Click “message source” and then highlight, copy, and then paste everything from this window (Ctrl A and Ctrl C).
Microsoft Outlook 2000, 2002/XP, and 2003
  1. Double-click the message that you want to open.
  2. Select the Options submenu, which is located under the the View menu.
  3. From here, copy the text from the Internet Headers section.
Microsoft Outlook 2007
  1. Right-click on the message in your Inbox. (You don’t have to open the message).
  2. Select “Message Options”
  3. From here, a Message Options pop-up window will appear on your screen. The Internet header information is located at the bottom, in a big textbox.
  4. Click in that “headers” textbox
  5. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information.
Microsoft Outlook 2010
  1. Open the e-mail in which you wish to view the headers, and then click the File menu.
  2. From here, click the Info tab.
  3. Click the Properties button in the menu.
  4. A pop-up window will appear on your screen containing the e-mail with full headers.
  5. Place the cursor in the Internet headers: text box.
  6. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information.
Microsoft Exchange
  1. Click the File menu.
  2. From here, click Properties and the Details tab.
  3. Click Message Source.
  4. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information
Eudora
  1. Double-click on the subject line, which will open the e-mail.
  2. Click the blah blah blah button to reveal the headers.
  3. Copy the entire message from the body of the e-mail and then click Edit/Select All or Ctrl A.
  4. Right-click the message, press Ctrl C or Edit/Copy to copy the entire e-mail.
Category: Support

As messages are processed by the system some tests are yes/no tests (virus infected / sending IP address black listed) and some are value tests. After a message has passed all the yes/no tests then the content of the message and the way it is put together is checked against 1000s of value tests. Each test has a value or weight and the message gets the sum total of all failed tests. It is this final total score that is compared against the various thresholds to decide the fate of a particular message. We call this our three strikes and you’re out testing.

  • virus
  • bulk
  • low threat
  • medium threat
  • high threat
  • spam
Category: Support

You will need to get in touch with your Domain Manager. If you are uncertain how to contact him/her, please send an email to support@cudamail.com and we can help you with the contact information.

Category: Support

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Service

Our hours for tech support are 8AM to 5PM MST, however we monitor the service 24 x 7 and have staff on call to respond to any issues. Additionally staff are notified if a support question comes in after hours from our website. After initial setup and testing most customers have very few questions and support concerns.

Category: Support

We do not charge for CudaMail-related technical support. Our toll-free support number 1-877-386-3763.

Category: Support

Here are a few client examples

To obtain it from your client it’s best to refer to your product’s documentation, but we’ve gathered a few examples as a convenience for you:

Microsoft Outlook Express 5 and 6
  1. Click the File menu.
  2. From here, choose Properties and then the Details tab.
  3. Click “message source” and then highlight, copy, and then paste everything from this window (Ctrl A and Ctrl C).
Microsoft Outlook 2000, 2002/XP, and 2003
  1. Double-click the message that you want to open.
  2. Select the Options submenu, which is located under the the View menu.
  3. From here, copy the text from the Internet Headers section.
Microsoft Outlook 2007
  1. Right-click on the message in your Inbox. (You don’t have to open the message).
  2. Select “Message Options”
  3. From here, a Message Options pop-up window will appear on your screen. The Internet header information is located at the bottom, in a big textbox.
  4. Click in that “headers” textbox
  5. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information.
Microsoft Outlook 2010
  1. Open the e-mail in which you wish to view the headers, and then click the File menu.
  2. From here, click the Info tab.
  3. Click the Properties button in the menu.
  4. A pop-up window will appear on your screen containing the e-mail with full headers.
  5. Place the cursor in the Internet headers: text box.
  6. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information.
Microsoft Exchange
  1. Click the File menu.
  2. From here, click Properties and the Details tab.
  3. Click Message Source.
  4. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information
Eudora
  1. Double-click on the subject line, which will open the e-mail.
  2. Click the blah blah blah button to reveal the headers.
  3. Copy the entire message from the body of the e-mail and then click Edit/Select All or Ctrl A.
  4. Right-click the message, press Ctrl C or Edit/Copy to copy the entire e-mail.
Category: Support

As messages are processed by the system some tests are yes/no tests (virus infected / sending IP address black listed) and some are value tests. After a message has passed all the yes/no tests then the content of the message and the way it is put together is checked against 1000s of value tests. Each test has a value or weight and the message gets the sum total of all failed tests. It is this final total score that is compared against the various thresholds to decide the fate of a particular message. We call this our three strikes and you’re out testing.

  • virus
  • bulk
  • low threat
  • medium threat
  • high threat
  • spam
Category: Support

You will need to get in touch with your Domain Manager. If you are uncertain how to contact him/her, please send an email to support@cudamail.com and we can help you with the contact information.

Category: Support

Load More

Support

Our hours for tech support are 8AM to 5PM MST, however we monitor the service 24 x 7 and have staff on call to respond to any issues. Additionally staff are notified if a support question comes in after hours from our website. After initial setup and testing most customers have very few questions and support concerns.

Category: Support

We do not charge for CudaMail-related technical support. Our toll-free support number 1-877-386-3763.

Category: Support

Here are a few client examples

To obtain it from your client it’s best to refer to your product’s documentation, but we’ve gathered a few examples as a convenience for you:

Microsoft Outlook Express 5 and 6
  1. Click the File menu.
  2. From here, choose Properties and then the Details tab.
  3. Click “message source” and then highlight, copy, and then paste everything from this window (Ctrl A and Ctrl C).
Microsoft Outlook 2000, 2002/XP, and 2003
  1. Double-click the message that you want to open.
  2. Select the Options submenu, which is located under the the View menu.
  3. From here, copy the text from the Internet Headers section.
Microsoft Outlook 2007
  1. Right-click on the message in your Inbox. (You don’t have to open the message).
  2. Select “Message Options”
  3. From here, a Message Options pop-up window will appear on your screen. The Internet header information is located at the bottom, in a big textbox.
  4. Click in that “headers” textbox
  5. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information.
Microsoft Outlook 2010
  1. Open the e-mail in which you wish to view the headers, and then click the File menu.
  2. From here, click the Info tab.
  3. Click the Properties button in the menu.
  4. A pop-up window will appear on your screen containing the e-mail with full headers.
  5. Place the cursor in the Internet headers: text box.
  6. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information.
Microsoft Exchange
  1. Click the File menu.
  2. From here, click Properties and the Details tab.
  3. Click Message Source.
  4. Press Ctrl A to select all the header information, and then press Ctrl C to copy the Internet header information
Eudora
  1. Double-click on the subject line, which will open the e-mail.
  2. Click the blah blah blah button to reveal the headers.
  3. Copy the entire message from the body of the e-mail and then click Edit/Select All or Ctrl A.
  4. Right-click the message, press Ctrl C or Edit/Copy to copy the entire e-mail.
Category: Support

As messages are processed by the system some tests are yes/no tests (virus infected / sending IP address black listed) and some are value tests. After a message has passed all the yes/no tests then the content of the message and the way it is put together is checked against 1000s of value tests. Each test has a value or weight and the message gets the sum total of all failed tests. It is this final total score that is compared against the various thresholds to decide the fate of a particular message. We call this our three strikes and you’re out testing.

  • virus
  • bulk
  • low threat
  • medium threat
  • high threat
  • spam
Category: Support

You will need to get in touch with your Domain Manager. If you are uncertain how to contact him/her, please send an email to support@cudamail.com and we can help you with the contact information.

Category: Support

Load More

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