CudaMail Frequently Asked Questions

Here are some of the most frequently asked questions that we receive. If you have any other questions that aren't addressed here, feel free to contact us. If you are a domain manager for a domain that we are filtering, you can use the Support Form here.

Pre-Sales

In case there’s a problem with you mail server, and it occurs during your “off hours” we’re able to give you the head’s up.

Category: Service

Yes. We are able to deliver to your main mail server and a failover one.

Category: Service

We offer flexibiity when dealing with alias users and domains. For more information , contact us.

Category: Service

If you’re uncertain, we can provide advice / feedback on changing your MX record.

Category: Service

No. We’re not in control of it. You are in control of your organization’s DNS. Either you host it, or you can have it change via your hosting company.

Category: Service

If you prefer to leave it on, make sure you check it regularly, in case an email which has been allowed through by CudaMail gets put in the junk folder in error, by Microsoft Outlook.

Category: Service

No, since your mail is being filtered by the CudaMail system, it’s better to utilize just one system, as it’s easier to monitor and adjust.

Category: Service

The CudaMail platform will keep up to 90 days of message logs.

Category: Service

Yes, the CudaMail system supports Encrypted Email – TLS (Transport Layer Security) including large file handling.

Category: Service

We can typically have our end set up in minutes (after hours might take longer, and we perform quality checks, sanity checks and test and provide custom feedback for your unique environment.

Category: Service

Log into the Management Portal and review your logs to see if anything has come from this domain recently.

Do you have a subject line or something else that can help track down this message?

We have seen this type of problem when two domains used to share a mail server and one migrated off. If the domain configuration and mailboxes were never deleted from the old mail server then any e-mail sent to the old mail server would be placed directly into the old mailboxes and never forwarded on to the new mail server.

We have also seen problems when a domain moves DNS servers and the records are never removed from the old DNS servers. It can cause similar problems to the one mentioned above but usually results in a bounce message.

Category: Service

The nature of UCE (unsolicited commercial email) is that once a way has been found to defeat one method, another is found for use by the spammers. The only thing that we can do is try to minimize the spam that actually reaches the inbox. The complete solution toward this goal, also requires some action on the user’s part.

Configuring Your Firewall:

  • Once e-mail is flowing through the CudaMail service, you need to configure your Firewall to only allow inbound access from our IP space.
  • Restricting inbound to our delivery servers will stop Spammers from bypassing the protection of the CudaMail Service by sending Spam directly to your mail server. Don’t forget, spammers can check MX records as easily as we do!
Category: Service
  • Personal Allow and Block Lists The CudaMail service can be configured to allow end users to have control over their individual allow and Block lists which further reduces the chance of false positives.
  • End-User Quarantine The CudaMail service provides the ability to setup quarantine mailboxes where users can direct questionable email for later review. This greatly reduces the support load for large organizations.
  • Quarantine Summary Emails A daily email is sent to all end users with a quarantine account summarizing the contents of their individual quarantine mailboxes. Here, each user will be able to choose if a particular email is spam or not thereby allowing the CudaMail service to adapt to the individual user’s preferences.
     
    Note: End-users do not have to remember any passwords or user IDs to access their quarantine mailbox; each summary account email is an html document with direct links pointing to the end-users quarantine mailbox with the appropriate verification embedded.

Category: Service

Yes. If you wish, each email address (including aliases) will be quarantined individually to allow controlled custom settings for the specific email address (or alias). This is setup automatically by the service and requires no additional work on behalf of the Domain Manager. However, if you do not want individual quarantined mailboxes for all users, ALL quarantined email can be sent to a single mailbox specified by the Domain Manager upon sign-up. This way, the Domain Manager is responsible for sifting through quarantined messages.

Category: Service

If configured for per-user quarantine, the email is stored on the antispam servers. A "Spam Quarantine Summary" report will be sent to any users who have at least one email “quarantined”. Admins can configure the timing of these quarantine digest messages in a very flexible way – up to 24 times a day!. Each user can decide for themself whether they would like to release the quarantined messages and / or classify them as spam. A second option, instead, is that the Domain Manager can receive ALL quarantined email (sent to a single mailbox specified by the Domain Manager upon sign-up). With the exception of viruses, email messages are stored in their entirety, and can be retrieved should the need arise. From the designated quarantine mailbox the Domain Manager can determine what action to take against the quarantined emails.

Category: Service

Incoming email is routed through the CudaMail Spam Filtering Service before it hits your mail server. Spam is tagged, quarantined or blocked based on preferences setup by the Domain Manager and/or end-user. Legitimate email is allowed through to the recipient.

Category: Service

The false positive rate of the CudaMail Spam & Virus Filtering Service is one of the lowest in the industry. In the rare event a wanted message is blocked, the Domain Admin has the ability to review, and request release of the message.

Category: Service

Email is processed inside the platform. The administrator can specify who can access the machine and it is password protected. For more information on the privacy of the CudaMail service, please read our Service Agreement

Category: Service

A team of security engineers continuously monitors the Internet for trends in spam and virus attacks. As they detect trends, regular updates are created and distributed to the CudaMail service which is automatically updated with new spam rules, spam algorithms, and virus definitions. These updates require zero administration and ensure that your network has comprehensive and accurate protection even as the methods of attack change. For the CudaMail service, the spam and virus definitions are updated hourly.

Category: Service

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Service

In case there’s a problem with you mail server, and it occurs during your “off hours” we’re able to give you the head’s up.

Category: Service

Yes. We are able to deliver to your main mail server and a failover one.

Category: Service

We offer flexibiity when dealing with alias users and domains. For more information , contact us.

Category: Service

If you’re uncertain, we can provide advice / feedback on changing your MX record.

Category: Service

No. We’re not in control of it. You are in control of your organization’s DNS. Either you host it, or you can have it change via your hosting company.

Category: Service

If you prefer to leave it on, make sure you check it regularly, in case an email which has been allowed through by CudaMail gets put in the junk folder in error, by Microsoft Outlook.

Category: Service

No, since your mail is being filtered by the CudaMail system, it’s better to utilize just one system, as it’s easier to monitor and adjust.

Category: Service

The CudaMail platform will keep up to 90 days of message logs.

Category: Service

Yes, the CudaMail system supports Encrypted Email – TLS (Transport Layer Security) including large file handling.

Category: Service

We can typically have our end set up in minutes (after hours might take longer, and we perform quality checks, sanity checks and test and provide custom feedback for your unique environment.

Category: Service

Log into the Management Portal and review your logs to see if anything has come from this domain recently.

Do you have a subject line or something else that can help track down this message?

We have seen this type of problem when two domains used to share a mail server and one migrated off. If the domain configuration and mailboxes were never deleted from the old mail server then any e-mail sent to the old mail server would be placed directly into the old mailboxes and never forwarded on to the new mail server.

We have also seen problems when a domain moves DNS servers and the records are never removed from the old DNS servers. It can cause similar problems to the one mentioned above but usually results in a bounce message.

Category: Service

The nature of UCE (unsolicited commercial email) is that once a way has been found to defeat one method, another is found for use by the spammers. The only thing that we can do is try to minimize the spam that actually reaches the inbox. The complete solution toward this goal, also requires some action on the user’s part.

Configuring Your Firewall:

  • Once e-mail is flowing through the CudaMail service, you need to configure your Firewall to only allow inbound access from our IP space.
  • Restricting inbound to our delivery servers will stop Spammers from bypassing the protection of the CudaMail Service by sending Spam directly to your mail server. Don’t forget, spammers can check MX records as easily as we do!
Category: Service
  • Personal Allow and Block Lists The CudaMail service can be configured to allow end users to have control over their individual allow and Block lists which further reduces the chance of false positives.
  • End-User Quarantine The CudaMail service provides the ability to setup quarantine mailboxes where users can direct questionable email for later review. This greatly reduces the support load for large organizations.
  • Quarantine Summary Emails A daily email is sent to all end users with a quarantine account summarizing the contents of their individual quarantine mailboxes. Here, each user will be able to choose if a particular email is spam or not thereby allowing the CudaMail service to adapt to the individual user’s preferences.
     
    Note: End-users do not have to remember any passwords or user IDs to access their quarantine mailbox; each summary account email is an html document with direct links pointing to the end-users quarantine mailbox with the appropriate verification embedded.

Category: Service

Yes. If you wish, each email address (including aliases) will be quarantined individually to allow controlled custom settings for the specific email address (or alias). This is setup automatically by the service and requires no additional work on behalf of the Domain Manager. However, if you do not want individual quarantined mailboxes for all users, ALL quarantined email can be sent to a single mailbox specified by the Domain Manager upon sign-up. This way, the Domain Manager is responsible for sifting through quarantined messages.

Category: Service

If configured for per-user quarantine, the email is stored on the antispam servers. A "Spam Quarantine Summary" report will be sent to any users who have at least one email “quarantined”. Admins can configure the timing of these quarantine digest messages in a very flexible way – up to 24 times a day!. Each user can decide for themself whether they would like to release the quarantined messages and / or classify them as spam. A second option, instead, is that the Domain Manager can receive ALL quarantined email (sent to a single mailbox specified by the Domain Manager upon sign-up). With the exception of viruses, email messages are stored in their entirety, and can be retrieved should the need arise. From the designated quarantine mailbox the Domain Manager can determine what action to take against the quarantined emails.

Category: Service

Incoming email is routed through the CudaMail Spam Filtering Service before it hits your mail server. Spam is tagged, quarantined or blocked based on preferences setup by the Domain Manager and/or end-user. Legitimate email is allowed through to the recipient.

Category: Service

The false positive rate of the CudaMail Spam & Virus Filtering Service is one of the lowest in the industry. In the rare event a wanted message is blocked, the Domain Admin has the ability to review, and request release of the message.

Category: Service

Email is processed inside the platform. The administrator can specify who can access the machine and it is password protected. For more information on the privacy of the CudaMail service, please read our Service Agreement

Category: Service

A team of security engineers continuously monitors the Internet for trends in spam and virus attacks. As they detect trends, regular updates are created and distributed to the CudaMail service which is automatically updated with new spam rules, spam algorithms, and virus definitions. These updates require zero administration and ensure that your network has comprehensive and accurate protection even as the methods of attack change. For the CudaMail service, the spam and virus definitions are updated hourly.

Category: Service

Load More

Support

In case there’s a problem with you mail server, and it occurs during your “off hours” we’re able to give you the head’s up.

Category: Service

Yes. We are able to deliver to your main mail server and a failover one.

Category: Service

We offer flexibiity when dealing with alias users and domains. For more information , contact us.

Category: Service

If you’re uncertain, we can provide advice / feedback on changing your MX record.

Category: Service

No. We’re not in control of it. You are in control of your organization’s DNS. Either you host it, or you can have it change via your hosting company.

Category: Service

If you prefer to leave it on, make sure you check it regularly, in case an email which has been allowed through by CudaMail gets put in the junk folder in error, by Microsoft Outlook.

Category: Service

No, since your mail is being filtered by the CudaMail system, it’s better to utilize just one system, as it’s easier to monitor and adjust.

Category: Service

The CudaMail platform will keep up to 90 days of message logs.

Category: Service

Yes, the CudaMail system supports Encrypted Email – TLS (Transport Layer Security) including large file handling.

Category: Service

We can typically have our end set up in minutes (after hours might take longer, and we perform quality checks, sanity checks and test and provide custom feedback for your unique environment.

Category: Service

Log into the Management Portal and review your logs to see if anything has come from this domain recently.

Do you have a subject line or something else that can help track down this message?

We have seen this type of problem when two domains used to share a mail server and one migrated off. If the domain configuration and mailboxes were never deleted from the old mail server then any e-mail sent to the old mail server would be placed directly into the old mailboxes and never forwarded on to the new mail server.

We have also seen problems when a domain moves DNS servers and the records are never removed from the old DNS servers. It can cause similar problems to the one mentioned above but usually results in a bounce message.

Category: Service

The nature of UCE (unsolicited commercial email) is that once a way has been found to defeat one method, another is found for use by the spammers. The only thing that we can do is try to minimize the spam that actually reaches the inbox. The complete solution toward this goal, also requires some action on the user’s part.

Configuring Your Firewall:

  • Once e-mail is flowing through the CudaMail service, you need to configure your Firewall to only allow inbound access from our IP space.
  • Restricting inbound to our delivery servers will stop Spammers from bypassing the protection of the CudaMail Service by sending Spam directly to your mail server. Don’t forget, spammers can check MX records as easily as we do!
Category: Service
  • Personal Allow and Block Lists The CudaMail service can be configured to allow end users to have control over their individual allow and Block lists which further reduces the chance of false positives.
  • End-User Quarantine The CudaMail service provides the ability to setup quarantine mailboxes where users can direct questionable email for later review. This greatly reduces the support load for large organizations.
  • Quarantine Summary Emails A daily email is sent to all end users with a quarantine account summarizing the contents of their individual quarantine mailboxes. Here, each user will be able to choose if a particular email is spam or not thereby allowing the CudaMail service to adapt to the individual user’s preferences.
     
    Note: End-users do not have to remember any passwords or user IDs to access their quarantine mailbox; each summary account email is an html document with direct links pointing to the end-users quarantine mailbox with the appropriate verification embedded.

Category: Service

Yes. If you wish, each email address (including aliases) will be quarantined individually to allow controlled custom settings for the specific email address (or alias). This is setup automatically by the service and requires no additional work on behalf of the Domain Manager. However, if you do not want individual quarantined mailboxes for all users, ALL quarantined email can be sent to a single mailbox specified by the Domain Manager upon sign-up. This way, the Domain Manager is responsible for sifting through quarantined messages.

Category: Service

If configured for per-user quarantine, the email is stored on the antispam servers. A "Spam Quarantine Summary" report will be sent to any users who have at least one email “quarantined”. Admins can configure the timing of these quarantine digest messages in a very flexible way – up to 24 times a day!. Each user can decide for themself whether they would like to release the quarantined messages and / or classify them as spam. A second option, instead, is that the Domain Manager can receive ALL quarantined email (sent to a single mailbox specified by the Domain Manager upon sign-up). With the exception of viruses, email messages are stored in their entirety, and can be retrieved should the need arise. From the designated quarantine mailbox the Domain Manager can determine what action to take against the quarantined emails.

Category: Service

Incoming email is routed through the CudaMail Spam Filtering Service before it hits your mail server. Spam is tagged, quarantined or blocked based on preferences setup by the Domain Manager and/or end-user. Legitimate email is allowed through to the recipient.

Category: Service

The false positive rate of the CudaMail Spam & Virus Filtering Service is one of the lowest in the industry. In the rare event a wanted message is blocked, the Domain Admin has the ability to review, and request release of the message.

Category: Service

Email is processed inside the platform. The administrator can specify who can access the machine and it is password protected. For more information on the privacy of the CudaMail service, please read our Service Agreement

Category: Service

A team of security engineers continuously monitors the Internet for trends in spam and virus attacks. As they detect trends, regular updates are created and distributed to the CudaMail service which is automatically updated with new spam rules, spam algorithms, and virus definitions. These updates require zero administration and ensure that your network has comprehensive and accurate protection even as the methods of attack change. For the CudaMail service, the spam and virus definitions are updated hourly.

Category: Service

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